Digital Governance Milestone: IAS Hari Chandana Honoured for India’s First WhatsApp Grievance System
Hyderabad (Telangana) [India], January 23: In a landmark achievement for digital governance, Hyderabad District Collector Hari Chandana was recently honoured by Deputy Chief Minister Mallu Bhatti Vikramarka at Praja Bhavan. The award recognises Hyderabad district’s top performance in resolving public grievances across Telangana—a success driven by her groundbreaking innovation: India’s first WhatsApp-based grievance redressal system.
A Pioneering Leap: WhatsApp Prajavani
While traditional grievance platforms like CM Prajavani and Collector Prajavani have been the standard, Hari Chandana identified that physical mobility and technical complexity often excluded the most vulnerable. To solve this, she introduced WhatsApp Prajavani (74166 87878), making Hyderabad the first district in the coun...










